ConnectSaathi ("we", "us") respects your privacy. This page explains what we collect on connectsaathi.com and how we use it.
What we collect
When you use Book Free Consultation, we may collect:
- Your name
- WhatsApp / mobile number
- Email address
- Time of submission and basic technical info (e.g. browser) needed to run the site securely
How we use it
- To respond to your consultation request
- To send a short thank-you / confirmation where email is provided
- To contact you about ConnectSaathi services you asked about
- To improve our website and lead experience
We do not sell your personal information.
Where it is stored
Consultation details are stored securely for business follow-up (for example in our business inbox and an internal leads sheet). Access is limited to ConnectSaathi operators.
Sharing
We share data only with trusted tools needed to run the website and email (hosting, forms, email delivery), or if required by law.
Analytics
If Google Analytics (or similar) is enabled, it may collect anonymous / aggregated usage data (pages viewed, device type). This helps us understand site traffic. You can use browser controls to limit analytics cookies where available.
Instagram and Facebook data
Businesses that use ConnectSaathi can connect their own Facebook Page and Instagram Professional account. When they do, we store:
- The Page ID, Page name, Instagram account ID, and username
- Access tokens issued by Meta for that Page and account
When someone comments on that business's Instagram post, we receive the comment ID, the commenter's Instagram-scoped ID, and the post ID. If the comment matches a word the business chose, we send that person one private reply written by the business, and we log whether it was sent.
When someone sends a direct message to that business's Instagram account, we store the message text, attachment links, time, and the sender's Instagram-scoped ID and username, so the business can read and reply from its dashboard. If the sender unsends a message, we delete our copy.
- We do not store comment text.
- We do not sell this data or use it for advertising.
- We use it only to send the business's replies and to show its messages and connection status in that business's own dashboard. Each business sees only its own data.
- It is stored on our hosting (Vercel) and database (MongoDB Atlas, Mumbai), encrypted at rest and in transit. Neither service uses it for its own purposes.
- We disclose it to public authorities only when Indian law requires it.
A business removes this data at any time with Disconnect Instagram in its dashboard, which also deletes its stored Instagram messages. Reply logs and messages are kept for up to 90 days. Use of Instagram and Facebook is also covered by Meta's own terms and policies.
Delete your data
Anyone can ask us to delete data about them. See Data deletion instructions. We complete deletion within 30 days.
Your choices
To update or delete your consultation details, or ask what we hold about you, email [email protected].
Contact
ConnectSaathi
Surat, Gujarat, India
Email: [email protected]
Phone: +91 90239 15472
We may update this policy as ConnectSaathi grows. The "Last updated" date at the top will change when we do.