This page explains how to remove data that ConnectSaathi holds from Instagram and Facebook, or any other data about you.
If you are a business using ConnectSaathi
- Log in to your dashboard.
- Open Connect → Instagram.
- Click Disconnect Instagram. This deletes your stored Page and Instagram access tokens, connection details and Instagram messages right away.
- You can also remove ConnectSaathi in Facebook: Settings → Business integrations → ConnectSaathi → Remove.
If you commented on a business's Instagram post
We may hold your Instagram-scoped ID, the comment ID, the post ID, and whether a reply was sent. We never store your comment text. If you sent the business a direct message, we also hold that message until it is 90 days old (unsending it deletes our copy). To delete it, email [email protected] with the subject Data deletion request and your Instagram username.
What happens next
- We confirm your request by email.
- We delete the data within 30 days and tell you when it is done.
- Data we must keep by law, such as tax invoices, is kept only as long as the law requires.
Other data
For consultation form details or anything else, use the same email. Our full Privacy Policy explains what we collect.